Our Guarantee & Warranty - Flint Chimney Co Pasadena

The Flint Chimney Co Pasadena Guarantee

A guarantee only matters if the company behind it is still answering the phone when you need them. We’ve served Pasadena homeowners since 2002, and the way we see it, a clean, safe chimney every time isn’t a slogan. It’s the job description. Every repair we make at Flint Chimney Co Pasadena carries a written guarantee, valid for a full year from the date of service. You get the terms in writing before we leave your driveway, and if a covered repair fails within that year, we return and fix it at no charge. No forms, no fine print, no argument. That’s the whole point of hiring a company instead of hoping for the best.

Call (626) 657-5513

What’s Covered

• Workmanship on every repair for a full year. If a repair we make fails because of how it was installed, we return and redo it at no cost to you.
• Parts and materials we supply. We specify professional-grade products like DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind their performance for the guarantee period.
• Cleanup before we consider a job finished. If we leave soot on your hearth, dust on your furniture, or debris anywhere it shouldn’t be, you call us and we make it right. Full stop.
• On-time arrival within the scheduled window. We show up when we say we will. If we’re running late, you’ll know before we do, and we’ll tell you why. A missed window without a call is a failure on our end, and we treat it like one.
• Honest pricing with the written quote as the ceiling. The price you approve before work starts is the price you pay. If the job turns out to be bigger than we thought, we stop, show you what we found, and you decide. We never run the tab up and hand you a surprise invoice.

Our Satisfaction Promise

Here’s the uncomfortable truth about chimney work: most homeowners can’t see the inside of their flue to verify what a technician tells them. That’s why we run a camera on every inspection and show you the screen before we recommend anything. If you’re not satisfied with the work we did, you call us. We answer. A live person, not a voicemail tree, any time of day or night. We come back at no charge, look at the issue together, and make it right. The 365-Day Done Right Promise means the conversation doesn’t end when the invoice is paid. It ends when the chimney is right and you’re satisfied. That’s the standard Hank Delano set when he started with the Garrison Partners family of chimney service companies in 2002, and it hasn’t changed. Written price before work starts, written guarantee on every repair, and a live person on the phone when something goes wrong. That’s the whole system.

Licensed & Insured Backing

A written guarantee is only as strong as the company that issues it. A piece of paper doesn’t clean your chimney or fix your flue. What actually backs our guarantee is that Flint Chimney Co Pasadena is licensed and insured, which means two things for a Pasadena homeowner. First, a licensed company has a stake in doing it right: complaints and code violations have real consequences. Second, insurance protects you if something goes sideways on your property. You should never let anyone work on your roof or in your flue without proof of both. We’re happy to provide ours when you book. Call (626) 657-5513 and ask. If a company hedges on that question, hang up and call someone else. We won’t be offended.

What the Guarantee Doesn’t Cover

We’d rather be plain about this than hide it in fine print. The guarantee covers workmanship and the materials we supply. It does not cover pre-existing structural issues we flagged for you and you chose not to address, damage from chimney fires that happened after our service, or normal wear on parts that were already near the end of their life and we told you so at the time. If a masonry issue is bad enough that repair would only be a temporary patch, we’ll say so before we do the work. You’ll have our recommendation in writing, with the camera images to back it up, and you decide.

How the Process Works If Something Goes Wrong

Call the number. That’s step one. A live person answers, day or night, seven days a week. Tell them what’s happening. We’ll schedule a return visit at no charge to you. When Hank or one of our technicians arrives, we’ll inspect the issue, show you what we find, and fix it if it falls within the guarantee. You don’t need to dig up paperwork or argue your case to a call center. If it’s covered, we fix it. If it’s not, you’ll see exactly why with your own eyes, and you’ll get a written price for any work you want done. No pressure. Write it down, walk away, take your time.

Why This Matters in Pasadena

Pasadena is full of older homes, and older homes have older chimneys. Many still have original clay tile liners that were considered fine when they were installed. Decades of wood fires and California’s dry season have taken their toll. What starts as a hairline crack becomes a path for heat and carbon monoxide to reach your framing. The San Gabriel Valley’s dry air means creosote buildup cures faster and burns hotter, which is exactly why annual cleaning before burning season matters. When we recommend a repair, it’s because the camera showed us something you’d want to know about if you could see it yourself. The guarantee exists because the decision shouldn’t rest on trust alone. It rests on the work itself, and on our willingness to stand behind it in writing for a full year.

Frequently Asked Questions